Foire aux Questions
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Ambrolia is the benchmark store specializing in the creation and sale of fine jewelery made from exceptional minerals. We also make jewelry with natural flowers preserved in resin. Our flagship product is the unique and bespoke life path bracelet featuring a personalized medallion by engraving.
The Ambrolia team is made up of two sisters with values around common interests, placing product quality and customer satisfaction at the center of everything they do.
We have chosen to divide Ambrolia in two in order to gain greater efficiency.
Thus, the eldest of the two sisters, Annabelle, has the head office in Paris in the 11th arrondissement and she takes care of all the administrative, technical and accounting part.
The youngest, Pascaline, manages our creation workshop located in Provence in Istres, and she creates all the jewelry there.
We also take great pleasure in coming to meet you at various events such as designer markets, late-night openings or specialized fairs.
Ambrolia propose actuellement une livraison vers la France Métropolitaine et en Europe. Les frais de port et les délais de livraison varient en fonction du pays dans lequel vous souhaitez vous faire livrer.
Nous préparons votre commande au sein de notre local provençal, et nous le confions à la poste dans un délai de 48h à 72h ouvrés.
Puis, l’envoi est exécuté par les services postaux en fonction du lieu de livraison choisi :
- Délai de livraison vers la France : entre 2 à 10 jours ouvrés.
- Délai de livraison vers le reste de l’Europe : entre 7 à 20 jours ouvrés.
- Délai de livraison vers le reste du monde : Peut varier entre 8 et 20 jours.
Nous précisons que ces délais de livraison peuvent varier en fonction des périodes de forte demande ou du lieu vers lequel vous souhaitez vous faire livrer.
Nous nous excusons aussi par avance dans le cas où un événement exceptionnel ralentirait votre commande (jours fériés, crise sanitaire, problème technique, autres événements extraordinaires).
Ambrolia is a website protected to the maximum of what is currently done. Your navigation is done in a secure way thanks to the HTTPS format and the SSL encryption system in order to allow you to pay for your orders in complete security via various verified payment providers.
Ambrolia vous propose différents moyens de paiement :
- American express
Nous souhaitons vous en proposer encore davantage dans l'avenir !
Ambrolia is a reference shop that wants to be selective. The stones are unique and come from international extraction zones from all over the world and respect a rigorous charter (environment, human values, quality, etc.).
Our raw materials for making our jewelry come from French wholesalers renowned for their experience and ethical values.
This is why we diligently select each supplier and each of our materials so that the final jewel made by us is in perfect harmony with our ethical and sustainable values.
Ambrolia jewelry is suitable for the greatest number, and some of our models are unisex and therefore suitable for standard sizes for both women and men.
To find out if the size of the jewel suits you, we invite you to refer to the instructions left on the descriptive sheets of each jewel. There you will find many photos and models to prepare at home to measure your wrist, your neck or your wrist.
In addition, the majority of our products are made to measure. Do not hesitate to contact us if the jewel you want does not exist in the desired size. We will adapt and rework it according to your needs if possible.
Ambrolia jewels are carefully prepared by ourselves and the raw materials are made by craftsmen specialized in jewelry and jewelry. We select the finest quality gemstones to design our jewelry.
We systematically and carefully check the quality and authenticity of the stones and materials used. Products that do not meet the required quality standards are immediately discarded.
Ambrolia jewelry is mainly made up of so-called "semi-precious" stones and minerals. The properties stated in the descriptive sheets and our blog articles are taken from several reference works that we have crossed to verify their accuracy. These virtues are grouped under the term of lithotherapy, a current inviting the energy of stones to support the morale and the physique of an individual.
This information does not in any way establish a medical diagnosis, and we are not intended to replace traditional medicine. If you are looking to treat psychological or physical ailments, we strongly recommend that you consult a general practitioner or specialist so that he or she can assist you in setting up a treatment related to your state of health.
If you or a loved one is in a situation of imminent physical or psychological danger, we invite you to call a toll-free number dedicated to your current problem or to write to us so that we can accompany you in these steps.
We invite you to visit our dedicated page at the bottom of the page to find all our advice for maintaining your AMBROLIA jewellery.
Purification and Recharging of stones:
Not all stones can be cleaned in the same way. Some do not like the sun, others the water or the moon, etc. It is therefore important to respect the needs of each stone.
For effective purification of rock crystal, we advise you to purify it upon receipt. Indeed, even if we purify all the stones ourselves, they have been manipulated by other people before you. It is therefore important to purify them so that they deliver all their virtues to you.
We invite you to go to the product page of the jewel you have purchased or to our blog articles to find our recommendations for the maintenance of each of the stones.
Ambrolia is a shop with a catalog of products with many variations of stones and colors.
Simply choose the version that suits you best and click on the "add to cart" button. All you have to do is find your jewel in the basket, and finalize your order by following the steps indicated.
The creation of an Ambrolia account is mandatory to proceed with your purchase so that you can correctly follow the process of your order.
You will receive a confirmation email as soon as your order has arrived.
We will carefully prepare your order to send it to you as soon as possible.
If you have difficulty placing an order, do not hesitate to contact us by email, telephone, or even on social networks. We will gladly help you by providing you with safe alternative methods.
You can modify your Ambrolia order at any time until it is dispatched by sending us an email at: email@example.com or by contacting us directly by phone or on social networks.
In the event that a product has been personalized by engraving, we inform you that we will not be able to cancel, modify or refund your product.
Once your order has been entrusted to the postal service or has been dispatched, it will unfortunately be impossible for us to make any changes.
You will always have the option of refusing the package upon delivery so that it reaches us, but we will only accept to reimburse you or provide you with a credit note within 15 working days if you have written us an email justifying your refusal to receive this package.
You can follow the progress of your order at any time using the tracking number provided by the postal service you have chosen.
If you have any difficulties, do not hesitate to write to us at firstname.lastname@example.org, to call us, or to write to us via one of our social networks.
Sometimes, the confirmation or follow-up email for your order can end up in your spam/spam. We suggest you check your entire mailbox first if you haven't received it.
Your package may be entrusted to the postal service within 72 hours maximum, and this justifies a slight delay in setting up your postal tracking.
Wait a bit then write to us at email@example.com if you still haven't received anything within 5 working days of confirming your order.
LE SERVICE APRES-VENTE
It may happen that your order is not delivered within the initial time that we indicated to you when placing your order. First of all, we invite you to wait a few additional days, in the event that an unexpected event has slowed down the delivery of your package.
Then, we invite you to follow these steps:
1. We recommend that you first consult the tracking of your order in order to know the real-time progress of its delivery.
2. If you still don't have any additional information, you can call the postal service with your tracking number so they can give you more information.
3. If no justification has been given to you, we invite you to come back to us by email by writing to us at firstname.lastname@example.org so that we can open an internal investigation.
4. We will come back to you as soon as we have feedback from the survey to offer you a concrete solution.
In the event that you receive your package while the investigation is still in progress, we invite you to let us know by writing to us directly in response to our previous email.
You have the possibility to withdraw within 14 days of receipt of your order.
To return a new, unworn item for a refund or replacement, please send us an email to email@example.com along with photographs of the product you wish to return.
If you would like to return an item that has been personalized, we invite you to send us an email explaining the reason for your request. We will then study your request to offer you the best possible solution.
Quels sont les délais de remboursement ?
As soon as you have informed us of your wish to be refunded, we will invite you to follow our procedure to return your product to us.
Once the product in its original packaging has been received in our workshop, we undertake to proceed with your refund or the delivery of a credit note to be spent on our shop within 14 working days.
We hope that this will not prevent you from entrusting us with your trust again in the rest of your adventure on Ambrolia.com!